Stakeholder Communication
Given that stakeholder identification and communication are fundamental to implementing corporate sustainability, Taiwan Numerical Powers adopts five principles of “dependency, responsibility, influence, diverse perspectives, and tension” under the AA1000 Stakeholder Engagement Standard (SES) for identification. Referring to the GRI Standards and other industry peers, the Company’s potential stakeholders include shareholders, banking institutions, government organizations, employees, customers, business partners, suppliers, community/local groups, non-governmental organizations (NGOs), social welfare organizations, and academic/industry–academia collaboration units. Through reviewing the results of interactions with relevant stakeholders from 2023 to 2024, as well as discussions with external experts and internal company members, these entities were confirmed as the Company’s important stakeholders for 2024.
Through meeting discussions, the Company discussed with external experts and referenced the identification results per the GRI Standards. After the President decided on the stakeholder categories, the final identification results were reported to the Board of Directors. The five identified stakeholder groups are customers, employees and other workers, shareholders/other investors, suppliers/contractors, and the government.
Stakeholder Communication Channels and Effectiveness
Customer
Maintain a
stable and good
relationship,
uphold the
customer-first
policy, understand
and meet customer
needs, to create
mutual benefits and
win-win outcomes.
Customer Satisfaction Survey：Annually
定期進行客戶滿意度調查，並將未達標之項目，提出改善方案與建議。2025 年林口廠與新莊廠各別進行 1 次客戶滿意度調查，調查結果林口廠總分為 91.39，新莊廠總分為77.99，詳見3.3章節。
電話/電子郵件/面談/會議：隨時
The company has a
dedicated department
providing customer service.
Employees and Other Workers
Focus on skill
training and
quality of work
environment
safety, matching
employees to
suitable roles to
maximize their
abilities and
ensure welfare and
compensation.
Treat with integrity,
value labor
relations, and foster
unity.
Employee
complaint
hotline, Employee
suggestion
box, Company
website：Real-time
2025年員工意見箱，共受理3次意見。
Occupational
Safety and
Health
Committee：Quarterly
定期召開職業安全衛生委員會，本年度共計4次會議。
Labormanagement
meetings：Quarterly
每月舉辦經營管理會議，2025年共12次。定期召開勞資會議建立溝通管道：兩廠2025年共計8次會議。
Employee
satisfaction survey：Annually
2025年度員工滿意度調查，整體滿意度68%，較2024年成長5%。
Employee Welfare Committee
職工褔利委員會，辦理各項福利事項，金額1,241,383元。依員工工作所需與職涯規劃提供教育訓練及培養，並執行多能工培育計畫。教育訓練：2025年度總花費NT674,786元；總教育訓練時數8,852.5小時；總訓練人次2,049次；全公司總訓練人數211人(含育嬰留停員工一名)。
Shareholders/Other Investors
Implement
management
policies and
operational
activities. Aimfor
sustainable
management to
protect shareholder
rights. Treatall
shareholders fairly,
creating maximum
profit and value for
all shareholders.
Company
website, Investor
section, Market
Observation
Post System, Annual
shareholder
meetings：Anytime
透過每年舉辦的股東常會使投資人瞭解本公司之營運概況。2025年舉辦2次股東會。
Financial
report
announcements：Quarterly
依規定期限公告本公司財務報表，讓投資人瞭解本公司營收狀況，為強化公司治理，本公司並自行提前於截止日前三天公告營收狀況。
Company
annual
report
issuance：Annually
Publish the company’s
shareholder meeting
handbook, annual report,
and minutes for investor
reference.
Suppliers/Contractors
Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company’s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together
電話/電子郵件/面談/會議：不定期
Comply with the quality
management system.
Evaluate raw material
suppliers.
Evaluate outsourcing
vendors.
In-person
meetings： Real-time
Regularly assess and
evaluate the overall status
of suppliers. The average
evaluation result: 86.33
points. Suppliers rated A
will have their materials
prioritized for procurement
by the company.
Questionnaire
surveys： Real-time
In the future, conduct
regular supplier ESG
questionnaire surveys
to identify potential ESG
collaboration suppliers for
priority cooperation.
TNP implements
environmental policies and
commitments with suppliers
and conducts environmental
protection and occupational
safety surveys to enforce
raw material supplier
management mechanisms.
Among 150 major raw
material suppliers, 87 have
signed the "Environmental/
Occupational Safety
Questionnaire" and 72
have signed the "No Use of
Environmentally Hazardous
Substances Guarantee."
Government
TNP complies with
regulations and
requirements from
the government and
relevant authorities,
promptly
adjusting business
strategies in
response to policy
changes, actively
cooperating
with initiatives
like greenhouse
gas inventory
and industrial
transformation
and upgrading,
and upholding
the concept of
circular economy
and environmental
protection to fulfill
corporate social
responsibility.
88 Simultaneously,
TNP monitors
domestic and
international policy
developments and
regulatory trends,
making appropriate
adjustments based
on the company’s
operational
situation.
透過各類政策及法規之研商會、論壇、公聽會及訓練課程等配合主管機關監督與查核，透過電話、電子郵件、公文及函件溝通事宜、定期申報 : 不定期
依規定於期限內完成各項資訊申報作業。2025年召開環境品質監督委員會及廠商聯席會整體溝通狀況良好。
Disclose significant information on the Market
, Observation
Post
System：Real-time
依規定即時揭露重大資訊。2025年共發布41則重大訊息。