Stakeholder section

Stakeholder Communication

TNP's deep communication with stakeholders is the foundation of sustainable operations. Through effective communication, we understand stakeholder concerns. We continuously establish channels and respond to issues in company meetings. We aim to gather stakeholder opinions through various channels and plan to create a sustainability section on our website to enhance communication.
Given that stakeholder identification and communication are fundamental to implementing corporate sustainability, Taiwan Numerical Powers adopts five principles of “dependency, responsibility, influence, diverse perspectives, and tension” under the AA1000 Stakeholder Engagement Standard (SES) for identification.Referring to the GRI Standards and other industry peers, the Company’s potential stakeholders include shareholders, banking institutions, government organizations, employees, customers, business partners, suppliers, community/local groups, non-governmental organizations (NGOs), social welfare organizations, and academic/industry–academia collaboration units. Through reviewing the results of interactions with relevant stakeholders from 2023 to 2024, as well as discussions with external experts and internal company members, these entities were confirmed as the Company’s important stakeholders for 2024.
Through meeting discussions, the Company discussed with external experts and referenced the identification results per the GRI Standards. After the President decided on the stakeholder categories, the final identification results were reported to the Board of Directors.The five identified stakeholder groups are customers, employees and other workers, shareholders/other investors, suppliers/contractors, and the government.

Stakeholder Communication Channels and Effectiveness

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Customer

Maintain a stable and good relationship, uphold the customer-first policy, understand and meet customer needs, to create mutual benefits and win-win outcomes.
Customer Satisfaction Survey:Annually
Regularly conduct customer satisfaction surveys, and propose improvement plans and suggestions for items that do not meet standards. In 2024, Linkou Plant and Xinzhuang Plant each conducted one customer satisfaction survey. The survey results: Linkou Plant scored 83.34, Xinzhuang Plant scored 77.45.
Phone, Email, Interviews, Meetings:Anytime
The company has a dedicated department providing customer service.
Fi 9601376

Employees and Other Workers

Focus on skill training and quality of work environment safety, matching employees to suitable roles to maximize their abilities and ensure welfare and compensation. Treat with integrity, value labor relations, and foster unity.
Employee complaint hotline, Employee suggestion box, Company website:Real-time
In 2024, the empolyee suggestion box received 4 suggestions.
Occupational Safety and Health Committee:Quarterly
Regularly hold Occupational Safety and Health Committee meetings: 4 times annually.
Labormanagement meetings:Quarterly
Holds labor–management meetings quarterly to establish communication channels. Both plants held a total of eight meetings in 2024.
Employee satisfaction survey:Annually
2024 employee satisfaction survey: over satisfaction 63%
Employee Welfare Committee
Employee Welfare Committee handles various welfare matters: amounting to 1,527,218 NT dollars. Provide education and training according to employee job needs and career planning, and implement a multi-skill training program.
Fi 3192416

Shareholders/Other Investors

Implement management policies and operational activities. Aimfor sustainable management to protect shareholder rights. Treatall shareholders fairly, creating maximum profit and value for all shareholders.
Company website, Investor section, Market Observation Post System, Annual shareholder meetings:Anytime
Through the annual general shareholders' meetings, investors are informed of the company's operational overview. In 2024, one shareholders’ meetings was held.
Financial report announcements:Quarterly
Announce the company’s financial statements within the stipulated period to inform investors about the company’s revenue status.
Company annual report issuance:Annually
Publish the company’s shareholder meeting handbook, annual report, and minutes for investor reference.
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Suppliers/Contractors

Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company’s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together
Email, Phone, Video conferences:Irregular
Comply with the quality management system. Evaluate raw material suppliers. Evaluate outsourcing vendors.
In-person meetings: Real-time
Regularly assess and evaluate the overall status of suppliers. The average evaluation result: 86.33 points. Suppliers rated A will have their materials prioritized for procurement by the company.
Questionnaire surveys: Real-time
In the future, conduct regular supplier ESG questionnaire surveys to identify potential ESG collaboration suppliers for priority cooperation. TNP implements environmental policies and commitments with suppliers and conducts environmental protection and occupational safety surveys to enforce raw material supplier management mechanisms. Among 150 major raw material suppliers, 87 have signed the "Environmental/ Occupational Safety Questionnaire" and 72 have signed the "No Use of Environmentally Hazardous Substances Guarantee."
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Government

TNP complies with regulations and requirements from the government and relevant authorities, promptly adjusting business strategies in response to policy changes, actively cooperating with initiatives like greenhouse gas inventory and industrial transformation and upgrading, and upholding the concept of circular economy and environmental protection to fulfill corporate social responsibility. 88 Simultaneously, TNP monitors domestic and international policy developments and regulatory trends, making appropriate adjustments based on the company’s operational situation.
Through various policy and regulatory seminars, forums, public hearings, and training courses, cooperate with supervision and inspection by authorities. Communicat e via phone, email, official documents, and letters. Regularly report:Irregular
Complete various information reporting tasks within the stipulated deadlines.
Disclose significant information on the Market , Observation Post System:Real-time
Disclose significant information promptly according to regulations. In 2024, 33 significant information disclosures were made.