利害關係人專區 - 台灣銘板

Stakeholder Communication

TNP's deep communication with stakeholders is the foundation of sustainable operations. Through effective communication, we understand stakeholder concerns. We continuously establish channels and respond to issues in company meetings. We aim to gather stakeholder opinions through various channels and plan to create a sustainability section on our website to enhance communication.

鑒於利害關係人的鑑別與溝通為落實企業永續的基礎，台灣銘板採用AA1000 SES利害關係人議合標準(AA1000 Stakeholder Engagement Standards)之「依賴性、責任性、影響力、多元觀點、關注張力」五大原則進行鑑別，並參考GRI準則、其他同業列出公司可能之利害關係人，包括：

股東、銀行機構、政府組織、員工、客戶、商業夥伴、供應商、社區/地方團體、非政府組織、社福組織、學術及產學合作單位等，再透過回顧2023-2024年與相關利害關係人互動之成果，經外部專家、公司內部成員討論後，確認為本公司2024年度之重要利害關係人。

透過會議討論，本公司與外部專家討論及參酌GRI準則鑑別結果，並由總經理決議利害關係人類別後，最終進董事會報告本次利害關係人鑑別結果。所得出五類利害關係人，分別為客戶、員工和其他工作者、股東/其他投資者、供應商/承攬商以及政府。

Stakeholder Communication Channels and Effectiveness

Customer

Significance to the Company

Maintain a stable and good relationship, uphold the customer-first policy, understand and meet customer needs, to create mutual benefits and win-win outcomes.

Communication Channels and Frequency

Customer Satisfaction Survey：Annually

Communication Effectiveness：
定期進行客戶滿意度調查，並將未達標之項目，提出改善方案與建議。2024年林口廠與新莊廠各別進行1次客戶滿意度調查，調查結果林口廠總分為83.34，新莊廠總分為77.45。

Phone, Email, Interviews, Meetings：Anytime

Communication Effectiveness：
The company has a dedicated department providing customer service.

Employees and Other Workers

Significance to the Company

Focus on skill training and quality of work environment safety, matching employees to suitable roles to maximize their abilities and ensure welfare and compensation. Treat with integrity, value labor relations, and foster unity.

Communication Channels and Frequency

Employee complaint hotline, Employee suggestion box, Company website：Real-time

Communication Effectiveness：
2024年員工意見箱，共受理4次意見。

Occupational Safety and Health Committee：Quarterly

Communication Effectiveness：
Regularly hold Occupational Safety and Health Committee meetings: 4 times annually.

Labormanagement meetings：Quarterly

Communication Effectiveness：
定期召開勞資會議建立溝通管道：兩廠2024年共計8次會議。

Employee satisfaction survey：Annually

Communication Effectiveness：
2024年度員工滿意度調查，整體滿意度63%。

Employee Welfare Committee：Irregular

Communication Effectiveness：
職工褔利委員會，辦理各項福利事項，金額1,527,218元。
依員工工作所需與職涯規劃提供教育訓練及培養，並執行多能工培育計畫。

Shareholders/Other Investors

Significance to the Company

Implement management policies and operational activities. Aimfor sustainable management to protect shareholder rights. Treatall shareholders fairly, creating maximum profit and value for all shareholders.

Communication Channels and Frequency

Company website, Investor section, Market Observation Post System, Annual shareholder meetings：Anytime

Communication Effectiveness：
透過每年舉辦的股東常會使投資人瞭解本公司之營運概況。2024年舉辦1次股東會。

Financial report announcements：Quarterly

Communication Effectiveness：
Announce the company’s financial statements within the stipulated period to inform investors about the company’s revenue status.

Company annual report issuance：Annually

Communication Effectiveness：
Publish the company’s shareholder meeting handbook, annual report, and minutes for investor reference.

Suppliers/Contractors

Significance to the Company

Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company’s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together

Communication Channels and Frequency

Email, Phone, Video conferences：Irregular

Communication Effectiveness：
Comply with the quality management system. Evaluate raw material suppliers. Evaluate outsourcing vendors.

Questionnaire surveys： Real-time

Communication Effectiveness：
未來將透過定期供應商ESG問卷調查，並從問卷發掘ESG合作潛力的供應商，成為優先合作的對象。TNP對於供應商進行環境政策及承諾，並進行環境保護及職業安全的問卷調查，以落實原物料供應商管理機制。

In-person meetings： Real-time

Communication Effectiveness：
定期評估考核供應商整體狀態。平均評鑑結果：86.33分。評級達A，本公司將優先採購此評級供應商之物料。

Government

Significance to the Company

TNP complies with regulations and requirements from the government and relevant authorities, promptly adjusting business strategies in response to policy changes, actively cooperating with initiatives like greenhouse gas inventory and industrial transformation and upgrading, and upholding the concept of circular economy and environmental protection to fulfill corporate social responsibility. 88 Simultaneously, TNP monitors domestic and international policy developments and regulatory trends, making appropriate adjustments based on the company’s operational situation.

Communication Channels and Frequency

Through various policy and regulatory seminars, forums, public hearings, and training courses, cooperate with supervision and inspection by authorities. Communicat e via phone, email, official documents, and letters. Regularly report：Irregular

Communication Effectiveness：
Complete various information reporting tasks within the stipulated deadlines.

Disclose significant information on the Market , Observation Post System：Real-time

Communication Effectiveness：
依規定即時揭露重大資訊。於2024年實際發布33則重大訊息。

Stakeholder section

Stakeholder Communication

Stakeholder Communication Channels and Effectiveness