Stakeholder Communication
TNP's deep communication with stakeholders is the foundation of sustainable operations.
Through effective communication, we understand stakeholder concerns. We continuously establish channels and respond to issues in company meetings. We aim to gather stakeholder opinions through various channels and plan to create a sustainability section on our website to enhance communication.
Given that stakeholder identification and communication are fundamental to implementing corporate sustainability, Taiwan Numerical Powers adopts five principles of “dependency, responsibility, influence, diverse perspectives, and tension” under the AA1000 Stakeholder Engagement Standard (SES) for identification.Referring to the GRI Standards and other industry peers, the Company’s potential stakeholders include shareholders, banking institutions, government organizations, employees, customers, business partners, suppliers, community/local groups, non-governmental organizations (NGOs), social welfare organizations, and academic/industry–academia collaboration units. Through reviewing the results of interactions with relevant stakeholders from 2023 to 2024, as well as discussions with external experts and internal company members, these entities were confirmed as the Company’s important stakeholders for 2024.
Through meeting discussions, the Company discussed with external experts and referenced the identification results per the GRI Standards. After the President decided on the stakeholder categories, the final identification results were reported to the Board of Directors. The five identified stakeholder groups are customers, employees and other workers, shareholders/other investors, suppliers/contractors, and the government.
Stakeholder Communication Channels and Effectiveness
Customer
Maintain a
stable and good
relationship,
uphold the
customer-first
policy, understand
and meet customer
needs, to create
mutual benefits and
win-win outcomes.
Customer Satisfaction Survey：Annually
Regularly conduct customer
satisfaction surveys, and
propose improvement plans
and suggestions for items that
do not meet standards.
In 2024, Linkou Plant and
Xinzhuang Plant each
conducted one customer
satisfaction survey. The survey
results: Linkou Plant scored
83.34, Xinzhuang Plant scored
77.45.
Phone, Email, Interviews, Meetings：Anytime
The company has a
dedicated department
providing customer service.
Employees and Other Workers
Focus on skill
training and
quality of work
environment
safety, matching
employees to
suitable roles to
maximize their
abilities and
ensure welfare and
compensation.
Treat with integrity,
value labor
relations, and foster
unity.
Employee
complaint
hotline, Employee
suggestion
box, Company
website：Real-time
In 2024, the empolyee suggestion box received 4 suggestions.
Occupational
Safety and
Health
Committee：Quarterly
Regularly hold Occupational
Safety and Health
Committee meetings: 4
times annually.
Labormanagement
meetings：Quarterly
Holds labor–management
meetings quarterly to establish
communication channels.
Both plants held a total of eight
meetings in 2024.
Employee
satisfaction survey：Annually
2024 employee satisfaction survey: over satisfaction 63%
Employee Welfare Committee
Employee Welfare Committee
handles various welfare
matters: amounting to
1,527,218 NT dollars.
Provide education and training
according to employee job
needs and career planning,
and implement a multi-skill
training program.
Shareholders/Other Investors
Implement
management
policies and
operational
activities. Aimfor
sustainable
management to
protect shareholder
rights. Treatall
shareholders fairly,
creating maximum
profit and value for
all shareholders.
Company
website, Investor
section, Market
Observation
Post System, Annual
shareholder
meetings：Anytime
Through the annual general
shareholders' meetings,
investors are informed of
the company's operational
overview. In 2024, one shareholders’ meetings was held.
Financial
report
announcements：Quarterly
Announce the company’s
financial statements within
the stipulated period to
inform investors about the
company’s revenue status.
Company
annual
report
issuance：Annually
Publish the company’s
shareholder meeting
handbook, annual report,
and minutes for investor
reference.
Suppliers/Contractors
Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company’s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together
Email, Phone, Video conferences：Irregular
Comply with the quality
management system.
Evaluate raw material
suppliers.
Evaluate outsourcing
vendors.
In-person
meetings： Real-time
Regularly assess and
evaluate the overall status
of suppliers. The average
evaluation result: 86.33
points. Suppliers rated A
will have their materials
prioritized for procurement
by the company.
Questionnaire
surveys： Real-time
In the future, conduct
regular supplier ESG
questionnaire surveys
to identify potential ESG
collaboration suppliers for
priority cooperation.
TNP implements
environmental policies and
commitments with suppliers
and conducts environmental
protection and occupational
safety surveys to enforce
raw material supplier
management mechanisms.
Among 150 major raw
material suppliers, 87 have
signed the "Environmental/
Occupational Safety
Questionnaire" and 72
have signed the "No Use of
Environmentally Hazardous
Substances Guarantee."
Government
TNP complies with
regulations and
requirements from
the government and
relevant authorities,
promptly
adjusting business
strategies in
response to policy
changes, actively
cooperating
with initiatives
like greenhouse
gas inventory
and industrial
transformation
and upgrading,
and upholding
the concept of
circular economy
and environmental
protection to fulfill
corporate social
responsibility.
88 Simultaneously,
TNP monitors
domestic and
international policy
developments and
regulatory trends,
making appropriate
adjustments based
on the company’s
operational
situation.
Through
various
policy and
regulatory
seminars,
forums,
public
hearings,
and training
courses,
cooperate
with
supervision
and
inspection
by
authorities.
Communicat
e
via
phone,
email,
official
documents,
and letters.
Regularly
report：Irregular
Complete various
information reporting
tasks within the stipulated
deadlines.
Disclose significant information on the Market
, Observation
Post
System：Real-time
Disclose significant
information promptly
according to regulations.
In 2024, 33 significant
information disclosures
were made.