利害關係人專區 - 台灣銘板

Stakeholder Communication

TNP's deep communication with stakeholders is the foundation of sustainable operations. Through effective communication, we understand stakeholder concerns. We continuously establish channels and respond to issues in company meetings. We aim to gather stakeholder opinions through various channels and plan to create a sustainability section on our website to enhance communication.

Considering that stakeholder identification and communication are the foundation of implementing corporate sustainability, TNP adopts the AA1000 SES Stakeholder Engagement Standards based on the five principles of dependency, responsibility, influence, diverse perspectives, and tension. We reference GRI guidelines and other industries to identify potential stakeholders,

including shareholders, banks, government organizations, employees, customers, business partners, suppliers, communities/ local groups, NGOs, social welfare organizations, academic and industry-university cooperation units. External experts score the actual negative impact, potential negative impact, actual positive impact, and potential positive impact on stakeholders, ranking them to identify key stakeholders for 2023 whose overall score exceeds 10 points after considering the results of 26 questionnaires completed by senior management.

Based on questionnaire results and meeting discussions, TNP and external experts review and consider GRI guidelines. The Director decides the stakeholder categories, and the results are reported to the board of directors. The five identified stakeholder groups are customers, employees and other workers, shareholders/other investors, suppliers/ contractors, and the government.

Stakeholder Communication Channels and Effectiveness

Customer

Significance to the Company

Maintain a stable and good relationship, uphold the customer-first policy, understand and meet customer needs, to create mutual benefits and win-win outcomes.

Communication Channels and Frequency

Customer Satisfaction Survey：Annually

Communication Effectiveness：
Regularly conduct customer satisfaction surveys, and propose improvement plans and suggestions for items that do not meet standards. In 2023, Linkou Plant and Xinzhuang Plant each conducted one customer satisfaction survey. The survey results: Linkou Plant scored 90.90, Xinzhuang Plant scored 75.81.

Phone, Email, Interviews, Meetings：Anytime

Communication Effectiveness：
The company has a dedicated department providing customer service.

Employees and Other Workers

Significance to the Company

Focus on skill training and quality of work environment safety, matching employees to suitable roles to maximize their abilities and ensure welfare and compensation. Treat with integrity, value labor relations, and foster unity.

Communication Channels and Frequency

Employee complaint hotline, Employee suggestion box, Company website：Real-time

Communication Effectiveness：
In 2023, the employee suggestion box received 0 suggestions.

Occupational Safety and Health Committee：Quarterly

Communication Effectiveness：
Regularly hold Occupational Safety and Health Committee meetings: 4 times annually.

Labormanagement meetings：Quarterly

Communication Effectiveness：
Regularly hold labormanagement meetings to establish communication channels: 4 times annually

Employee satisfaction survey：Annually

Communication Effectiveness：
2023 employee satisfaction survey: overall satisfaction 67%.

Employee Welfare Committee：Irregular

Communication Effectiveness：
Employee Welfare Committee handles various welfare matters: amounting to 1,071,637 NT dollars. Provide education and training according to employee job needs and career planning, and implement a multi-skill training program.

Shareholders/Other Investors

Significance to the Company

Implement management policies and operational activities. Aimfor sustainable management to protect shareholder rights. Treatall shareholders fairly, creating maximum profit and value for all shareholders.

Communication Channels and Frequency

Company website, Investor section, Market Observation Post System, Annual shareholder meetings：Anytime

Communication Effectiveness：
Through the annual general shareholders' meetings, investors are informed of the company's operational overview. In 2023, two shareholder meetings were held.

Financial report announcements：Quarterly

Communication Effectiveness：
Announce the company’s financial statements within the stipulated period to inform investors about the company’s revenue status.

Company annual report issuance：Annually

Communication Effectiveness：
Publish the company’s shareholder meeting handbook, annual report, and minutes for investor reference.

Suppliers/Contractors

Significance to the Company

Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company’s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together

Communication Channels and Frequency

Email, Phone, Video conferences：Irregular

Communication Effectiveness：
Comply with the quality management system. Evaluate raw material suppliers. Evaluate outsourcing vendors.

Questionnaire surveys： Real-time

Communication Effectiveness：
In the future, conduct regular supplier ESG questionnaire surveys to identify potential ESG collaboration suppliers for priority cooperation. TNP implements environmental policies and commitments with suppliers and conducts environmental protection and occupational safety surveys to enforce raw material supplier management mechanisms. Among 150 major raw material suppliers, 87 have signed the "Environmental/ Occupational Safety Questionnaire" and 72 have signed the "No Use of Environmentally Hazardous Substances Guarantee."

In-person meetings： Real-time

Communication Effectiveness：
Regularly assess and evaluate the overall status of suppliers. The average evaluation result: 83.15 points. Suppliers rated A will have their materials prioritized for procurement by the company.

Government

Significance to the Company

TNP complies with regulations and requirements from the government and relevant authorities, promptly adjusting business strategies in response to policy changes, actively cooperating with initiatives like greenhouse gas inventory and industrial transformation and upgrading, and upholding the concept of circular economy and environmental protection to fulfill corporate social responsibility. 88 Simultaneously, TNP monitors domestic and international policy developments and regulatory trends, making appropriate adjustments based on the company’s operational situation.

Communication Channels and Frequency

Through various policy and regulatory seminars, forums, public hearings, and training courses, cooperate with supervision and inspection by authorities. Communicat e via phone, email, official documents, and letters. Regularly report：Irregular

Communication Effectiveness：
Complete various information reporting tasks within the stipulated deadlines.

Disclose significant information on the Market , Observation Post System：Real-time

Communication Effectiveness：
Disclose significant information promptly according to regulations. In 2023, 50 significant information disclosures were made.

Stakeholder section

Stakeholder Communication

Stakeholder Communication Channels and Effectiveness