{"id":248,"date":"2024-07-15T01:28:40","date_gmt":"2024-07-14T17:28:40","guid":{"rendered":"https:\/\/esg.tnp.com.tw\/?page_id=248"},"modified":"2026-07-19T17:29:56","modified_gmt":"2026-07-19T09:29:56","slug":"stakeholders","status":"publish","type":"page","link":"https:\/\/esg.tnp.com.tw\/en\/stakeholders\/","title":{"rendered":"Stakeholder section"},"content":{"rendered":"
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Stakeholder Communication<\/h2>\n\n\n\n\n\n
Given that stakeholder identification and communication are fundamental to implementing corporate sustainability, Taiwan Numerical Powers adopts five principles of \u201cdependency, responsibility, influence, diverse perspectives, and tension\u201d under the AA1000 Stakeholder Engagement Standard (SES) for identification.<\/mark> Referring to the GRI Standards and other industry peers, the Company's potential stakeholders include shareholders, banking institutions, government organizations, employees, customers, business partners, suppliers, community\/local groups, non-governmental organizations (NGOs), social welfare organizations, and academic\/industry\u2013academia collaboration units. Through reviewing the results of interactions with relevant stakeholders from 2023 to 2025, as well as discussions with external experts and internal company members, these entities were confirmed as the Company's important stakeholders for 2025.<\/div>\n\n\n\n\n\n
Through the kick-off meeting, the Company discussed with external experts and referenced the identification results per the GRI Standards. After the President decided on the stakeholder categories, the final identification results were reported to the Board of Directors.<\/mark> The five identified stakeholder groups are customers, employees and other workers, shareholders\/other investors, suppliers\/contractors, and the government.<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Stakeholder Communication Channels and Effectiveness<\/h2>\n\n\n\n
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Customer<\/h2>\n<\/div>\n\n\n\n
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Maintain a\nstable and good\nrelationship,\nuphold the\ncustomer-first\npolicy, understand\nand meet customer\nneeds, to create\nmutual benefits and\nwin-win outcomes.<\/div>\n\n\n\n
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Customer Satisfaction Survey\uff1aAnnually<\/div>\n\n\n\n
Regularly conduct customer satisfaction surveys, and propose improvement plans and suggestions for items that do not meet standards. In 2025, both the Linkou and Xinzhuang Plants conducted one customer satisfaction survey each. The overall score for the Linkou Plant was 91.39, and for the Xinzhuang Plant, it was 77.99. Please refer to section 3.3 for details.<\/div>\n<\/div>\n\n\n\n
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Phone\/Email\/Interviews\/Meetings : Anytime<\/div>\n\n\n\n
The company has a\ndedicated department\nproviding customer service.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Employees\nand\nOther\nWorkers<\/h2>\n<\/div>\n\n\n\n
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Focus on skill\ntraining and\nquality of work\nenvironment\nsafety, matching\nemployees to\nsuitable roles to\nmaximize their\nabilities and\nensure welfare and\ncompensation.\nTreat with integrity,\nvalue labor\nrelations, and foster\nunity.<\/div>\n\n\n\n
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Employee\ncomplaint\nhotline, Employee\nsuggestion\nbox, Company\nwebsite\uff1aReal-time<\/div>\n\n\n\n
In 2025, the employee suggestion box received 3 suggestions.<\/div>\n<\/div>\n\n\n\n
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Occupational\nSafety and\nHealth\nCommittee\uff1aQuarterly<\/div>\n\n\n\n
Holds occupational Safety and Health Committee meetings regularly, with a total of four meetings held this year<\/div>\n<\/div>\n\n\n\n
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Labormanagement\nmeetings\uff1aQuarterly<\/div>\n\n\n\n
Management meetings are held every month. A total of 12 meetings were held in 2025. Holds labor\u2013management meetings quarterly to establish communication channels. Both plants held a total of eight meetings in 2025.<\/div>\n<\/div>\n\n\n\n
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Employee\nsatisfaction survey\uff1aAnnually<\/div>\n\n\n\n
The 2025 employee satisfaction survey showed an overall satisfaction rate of 68%, representing a 5% increase compared to 2024.<\/div>\n<\/div>\n\n\n\n
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Employee Welfare Committee<\/div>\n\n\n\n
Employee Welfare Committee handles various welfare matters: amounting to 1,241,383 NT dollars. Provide education and training according to employee job needs and career planning, and implement a multi-skill training program. Education and Training: The total expenditure for training in 2025 was NT$674,786; the total training hours were 8,852.5; the total number of training attendances was 2,049; and the total number of employees receiving training was 211 (including one employee on parental leave).<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Shareholders\/Other\nInvestors<\/h2>\n<\/div>\n\n\n\n
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Implement\nmanagement\npolicies and\noperational\nactivities. Aimfor\nsustainable\nmanagement to\nprotect shareholder\nrights. Treatall\nshareholders fairly,\ncreating maximum\nprofit and value for\nall shareholders.<\/div>\n\n\n\n
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Company\nwebsite, Investor\nsection, Market\nObservation\nPost System, Annual\nshareholder\nmeetings\uff1aAnytime<\/div>\n\n\n\n
Through the annual general shareholders' meetings, investors are informed of the company's operational overview. In 2025, two shareholder meetings were held.<\/div>\n<\/div>\n\n\n\n
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Financial\nreport\nannouncements\uff1aQuarterly<\/div>\n\n\n\n
The Company announces its financial statements within the required timeframe to enable investors to understand the Company's revenue performance. To strengthen corporate governance, the Company voluntarily announces its revenue information three days prior to the regulatory deadline.<\/div>\n<\/div>\n\n\n\n
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Company\nannual\nreport\nissuance\uff1aAnnually<\/div>\n\n\n\n
Publish the company\u2019s\nshareholder meeting\nhandbook, annual report,\nand minutes for investor\nreference.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Suppliers\/Contractors<\/h2>\n<\/div>\n\n\n\n
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Ensure that the raw materials and projects provided by suppliers, contractors, and outsourcing vendors meet the company\u2019s standards and satisfy customer requirements, ensuring smooth operations. Establish long term, close relationships with suppliers based on the principle of win-win, aiming for mutual trust, mutual benefits, and sustainable growth together<\/div>\n\n\n\n
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Phone\/Email\/Video conferences : Irregular<\/div>\n\n\n\n
Comply with the quality\nmanagement system.\nEvaluate raw material\nsuppliers.\nEvaluate outsourcing\nvendors.<\/div>\n<\/div>\n\n\n\n
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In-person\nmeetings\uff1a Real-time<\/div>\n\n\n\n
Regularly assess and\nevaluate the overall status\nof suppliers. The average\nevaluation result: 86.33\npoints. Suppliers rated A\nwill have their materials\nprioritized for procurement\nby the company.<\/div>\n<\/div>\n\n\n\n
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Questionnaire\nsurveys\uff1a Real-time<\/div>\n\n\n\n
In the future, conduct\nregular supplier ESG\nquestionnaire surveys\nto identify potential ESG\ncollaboration suppliers for\npriority cooperation.\n TNP implements\nenvironmental policies and\ncommitments with suppliers\nand conducts environmental\nprotection and occupational\nsafety surveys to enforce\nraw material supplier\nmanagement mechanisms.\nAmong 150 major raw\nmaterial suppliers, 87 have\nsigned the \"Environmental\/\nOccupational Safety\nQuestionnaire\" and 72\nhave signed the \"No Use of\nEnvironmentally Hazardous\nSubstances Guarantee.\"<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Government<\/h2>\n<\/div>\n\n\n\n
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TNP complies with\nregulations and\nrequirements from\nthe government and\nrelevant authorities,\npromptly\nadjusting business\nstrategies in\nresponse to policy\nchanges, actively\ncooperating\nwith initiatives\nlike greenhouse\ngas inventory\nand industrial\ntransformation\nand upgrading,\nand upholding\nthe concept of\ncircular economy\nand environmental\nprotection to fulfill\ncorporate social\nresponsibility.\n88 Simultaneously,\nTNP monitors\ndomestic and\ninternational policy\ndevelopments and\nregulatory trends,\nmaking appropriate\nadjustments based\non the company\u2019s\noperational\nsituation.<\/div>\n\n\n\n
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Through various policy and regulatory seminars, forums, public hearings, and training courses, cooperate with supervision and inspection by authorities. Communicate via phone, email, official documents, and letters. Regularly report. : Irregular<\/div>\n\n\n\n
Complete various information reporting tasks within the stipulated deadlines. The environmental quality supervision committee meetings and supplier joint meetings convened in 2025 resulted in o verall good communication.<\/div>\n<\/div>\n\n\n\n
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Disclose significant information on the Market\n, Observation\nPost\nSystem\uff1aReal-time<\/div>\n\n\n\n
Disclose significant information promptly according to regulations. In 2025, 41 significant information disclosures were made.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Contact Us<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n <\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1206,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-3aaa0e3{justify-content:space-between;margin-top:0;margin-bottom:0;display:flex;flex-wrap:wrap;padding-top:120px;padding-bottom:120px}#gspb_row-id-gsbp-3aaa0e3>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}div[id^=gspb_col-id]{box-sizing:border-box;position:relative}@media (max-width:575.98px){#gspb_row-id-gsbp-3aaa0e3{padding-top:60px;padding-bottom:60px}}#gspb_col-id-gsbp-e91fe21.gspb_row__col--12{width:100%}@media (max-width:575.98px){#gspb_col-id-gsbp-e91fe21.gspb_row__col--12{width:100%}}#gspb_heading-id-gsbp-5e69562,#gspb_heading-id-gsbp-5e69562 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